Last updated: 2 October 2026
Quantum Haus ("we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, submit an enquiry, request a quote, engage our photography, videography, design or other creative services, or otherwise interact with Quantum Haus.
1. Information We Collect
When you interact with Quantum Haus, we may collect personal information including:
Your name
Email address
Phone number
Business or organisation name
Information about your project, campaign or requirements
Messages and information you provide through our website forms
Information provided during the quoting, booking and project process
Billing and payment information
Photographs, video footage, audio and other content captured or provided while delivering our services
Any other information you voluntarily provide to us
When you visit our website, certain technical information may also be collected automatically, including your IP address, browser type, device information, pages visited, referring website and general website usage information.
2. How We Collect Personal Information
We may collect your personal information when you:
Submit an enquiry or request a quote through our website
Contact us by email, phone or social media
Engage Quantum Haus for photography, videography, design or other creative services
Enter into an agreement with Quantum Haus
Provide information during the planning and delivery of a project
Make a payment
Subscribe to marketing communications
Interact with our website, advertisements or online content
We may also receive information through third-party platforms and service providers that we use to operate our business.
3. How We Use Your Information
We may use your personal information to:
Respond to enquiries and quote requests
Provide information about our services
Prepare quotes, proposals, bookings and agreements
Plan, manage and deliver creative projects
Communicate with you before, during and after a project
Process payments and maintain business records
Edit, produce, store and deliver photographs, videos, designs and other creative content
Provide customer support
Improve our website, services and customer experience
Measure the performance of our website and marketing
Send marketing communications where you have consented to receive them
Comply with legal, accounting and regulatory requirements
We do not sell or rent your personal information to third parties.
4. Photography, Videography and Creative Content
As a creative agency, our services may involve capturing, receiving, creating, editing and storing photographs, video footage, audio, graphics, designs and other media.
This content may include identifiable images or recordings of clients, employees, athletes, talent, customers, event attendees or other individuals involved in a project.
We may process this content for the purpose of delivering the services you have engaged us to provide, including editing, production, post-production, storage and delivery of final creative assets.
5. Portfolio and Social Media Use
Subject to the terms agreed with you as part of a project or engagement, we may use selected photographs, videos, designs or other creative work for purposes including:
Our website and portfolio
Social media
Promotional videos, reels and other content
Advertising and marketing
Industry publications or features
Case studies
Demonstrating our services to prospective clients
Any use of client content will also be subject to the permissions, licensing and usage terms contained in the relevant agreement with Quantum Haus.
6. Website Cookies and Analytics
Our website may use cookies and similar technologies to operate correctly and help us understand how visitors interact with the website.
These technologies may collect information such as your device type, browser, IP address, pages viewed and interactions with our website.
We may use analytics, advertising or marketing tools provided by third parties to understand website traffic, improve our services, measure advertising performance and provide more relevant marketing.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of our website function.
7. Third-Party Service Providers
We may use trusted third-party service providers to help operate Quantum Haus and deliver our services.
These may include providers for:
Website hosting
Website forms and enquiries
Client relationship and project management
Contracts and electronic signatures
Payment processing
Email and communications
Cloud storage and backups
Photo, video and file delivery
Accounting and business administration
Website analytics
Advertising and marketing
These providers may process personal information on our behalf or in accordance with their own privacy policies.
Some third-party providers may store or process information outside Australia. Where applicable, we take reasonable steps to use reputable providers and appropriately manage the personal information entrusted to them.
8. Storage of Creative Content
Our photography, videography and creative services can involve the storage of significant amounts of digital content.
We may retain original photographs, video footage, audio, designs, project files, edited content and completed work for backup, archival, portfolio and legitimate business purposes.
While we take reasonable steps to securely store this content, clients should also download and maintain their own copies of delivered files and creative assets in accordance with the terms of their agreement with Quantum Haus.
9. How We Protect Your Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
We may use password-protected systems, reputable cloud services, secure devices and other reasonable security measures to protect information and client content.
However, no electronic storage or transmission method is completely secure, and we cannot guarantee absolute security.
10. How Long We Keep Personal Information
We retain personal information for as long as reasonably necessary to provide our services, manage our relationship with you, maintain appropriate business and financial records, meet contractual obligations and comply with applicable legal requirements.
Photographs, video footage, designs, project files and completed creative work may be retained for longer periods for backup, archival and portfolio purposes where permitted by our agreements with clients and applicable law.
11. Marketing Communications
Where you have consented to receive marketing communications from us, we may occasionally contact you about Quantum Haus, our services, recent work, offers or other relevant information.
You can unsubscribe from marketing emails at any time by using the unsubscribe option contained in the communication or contacting us directly.
12. Accessing or Correcting Your Information
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, incomplete or out of date.
We may need to verify your identity before processing certain requests.
13. Third-Party Websites
Our website may contain links to third-party websites, social media platforms and other online services.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of any third-party websites or services you choose to use.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal obligations.
Any updated Privacy Policy will be published on our website with the date of the latest revision shown at the top.
15. Contact Us
If you have questions about this Privacy Policy, would like to access or correct your personal information, or have a privacy-related concern, please contact us:
Quantum Haus
Email: hello@quantumhaus.com.au
Website: quantumhaus.com.au
Australia